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Taipei Arena

FAQ

《Ice Land》What should I do if I lose my Ice Land card (class card, learning card, regular card, training card, Joined card )?

Class card: If your session card is lost or damaged, you (or a trustee, legal representative or guardian) must personally go to the service desk and fill out a “Replacement Application for Lost Taipei Arena Ice Land Class Card” for a replacement.
Learning cards, regular cards and training cards: If you lose your card, you (or a trustee, legal representative or guardian) must personally bring a one-inch color photo of yourself and an ID to the service desk and fill out a “Replacement Application for Lost Taipei Arena Ice Land Card” for a replacement.
Joined card : Replacements of the Joined card do not cover sessions already used. Only unused sessions will be replaced upon company verification.