| 21 | 《Ice Land》How much will it cost to skate longer than 2 hours? | 2013-03-05 |
| 22 | 《Ice Land》Does the service desk provide item storage service? (Luggage, pets, etc...) | 2016-01-20 |
| 23 | 《Ice Land》What should I do if I lose my Ice Land card (class card, learning card, regular card, training card, Joined card )? | 2016-02-15 |
| 24 | 《Ice Land》Do students, military and government personnel or handicapped persons get a discount? | 2018-04-18 |
| 25 | 《Ice Land》What are the admission fees for Ice Land? | 2016-02-15 |
| 26 | 《Ice Land》Can extensions be made to the time limits on benefits given to class cardholders and cardholders? | 2013-03-05 |
| 27 | 《Ice Land》If the number of people in the arena exceeds 400, can rental skates and protection gear rented from the shoe store on the first floor be refunded? | 2013-03-05 |
| 28 | 《Ice Land》Why is it necessary to wear a helmet and gloves when ice skating? Are gloves available to rent? | 2018-04-18 |
| 29 | 《Ice Land》Can I purchase just one group lesson? | 2013-03-05 |
| 30 | 《Ice Land》If I would like to continue after completing a single private lesson, can I add money to my balance to purchase a 4-class course? | 2013-03-05 |
| 31 | 《Ice Land》Can my class card bundled with practice sessions be given to other people to use? | 2013-03-05 |
| 32 | 《Customer Service》What restaurants are located around the Taipei Arena? | 2016-01-06 |
| 33 | 《Customer Service》Are there any lockers in the Taipei Arena? If so, where can I find one? How big are they? Is there a fee? | 2016-01-20 |
| 34 | 《Customer Service》Does the Taipei Arena have a breastfeeding room? | 2013-03-05 |
| 35 | 《Customer Service》What services does the Taipei Arena provide for handicapped individuals? | 2013-03-05 |
| 36 | 《Other Service》How do I apply for a tour of the Taipei Arena? | 2013-03-05 |