| 1 | 《Ice Land》Do students/cardholders need to fill out another “Taipei Arena Ice Land Student/Cardholder Basic Information Form” when renewing their card? | 2013-03-05 |
| 2 | 《Ice Land》Can the effective period of class cards be extended if students are only able to make it to the Ice Land on holidays and are not able to use all of their time on their card within the allotted time period? | 2013-03-05 |
| 3 | 《Ice Land》If I purchase private lessons and find that I am not accustomed to the coach’s teaching style, may I switch coaches? | 2013-03-05 |
| 4 | 《Ice Land》If there are more than 400 people within the arena, how long will I have to wait before I can enter? | 2013-03-05 |
| 5 | 《Ice Land》If the ice needs to be resurfaced during my allotted skate time, will my time be extended? | 2013-03-05 |
| 6 | 《Ice Land》After entering the arena, can I temporarily leave and then return? Are food and drinks allowed inside the arena? Are food and drinks sold in the arena? | 2018-04-18 |
| 7 | 《Ice Land》Does the Ice Land provide coat rental service? | 2013-03-05 |
| 8 | 《Ice Land》If I have family members or friends skating at the Ice Land, can an announcement be made to call for them or can I enter the arena to look for them? | 2013-03-05 |
| 9 | 《Ice Land》It’s my first time coming to skate; will there be a coach their teaching classes? | 2013-03-05 |
| 10 | 《Ice Land》How many people are required in order to buy a group pass? | 2013-03-05 |
| 11 | 《Ice Land》Why do group classes need to be reserved a day in advance? Why can’t they be reserved on the day of the class? | 2013-03-05 |
| 12 | 《Ice Land》How much will it cost to skate longer than 2 hours? | 2013-03-05 |
| 13 | 《Ice Land》Does the service desk provide item storage service? (Luggage, pets, etc...) | 2016-01-20 |
| 14 | 《Ice Land》What should I do if I lose my Ice Land card (class card, learning card, regular card, training card, Joined card )? | 2016-02-15 |
| 15 | 《Ice Land》Do students, military and government personnel or handicapped persons get a discount? | 2018-04-18 |
| 16 | 《Ice Land》What are the admission fees for Ice Land? | 2016-02-15 |
| 17 | 《Ice Land》Can extensions be made to the time limits on benefits given to class cardholders and cardholders? | 2013-03-05 |
| 18 | 《Ice Land》If the number of people in the arena exceeds 400, can rental skates and protection gear rented from the shoe store on the first floor be refunded? | 2013-03-05 |
| 19 | 《Ice Land》Why is it necessary to wear a helmet and gloves when ice skating? Are gloves available to rent? | 2018-04-18 |
| 20 | 《Ice Land》Can I purchase just one group lesson? | 2013-03-05 |